Practice Connect #108

3 December 2020

Welcome to Practice Connect, a fortnightly update for practice managers, nurses and practice administration staff on relevant issues, upcoming events and education.

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International Day of People with Disability

The International Day of People with Disabilities (IDPwD) is a United Nations observed day celebrated internationally. It aims to increase public awareness, understanding and acceptance of people with disability and celebrate their achievements and contributions. 

IDPwD is celebrated every year in Australia on 3 December to acknowledge the incredible contribution people of all abilities make to the community.

The annual International Day of People with Disability 2020 theme
The theme for IDPwD 2020 is “Building Back Better: toward a disability-inclusive, accessible and sustainable post COVID-19 World”.
For further information on how to get involved please visit the IPDwD website and or view the resources available on the IPDwD website to assist with promotion of this health promotion event.




Practice Connect Newsletter Feedback


As a valued subscriber to our Practice Connect newsletter, we would appreciate your feedback on our publication to ensure it remains relevant and useful for practices.
The Practice Connect survey should take no longer than two minutes to complete. Your feedback will be used to guide future improvements.
Please submit your feedback to us by COB Friday 11 December.
For further information regarding this survey please contact the Practice Assist Team on 1800 2 ASSIST or




PIP QI: Update for participating practices

We are just over halfway through this Practice Incentives Program (PIP) Quality Improvement (QI) quarter. We would like to remind practices to ensure that they have at least one successful data extraction before 15 January in order to be eligible for payment. If you are unsure whether your practice has successfully extracted this quarter or if you are having issues with data extraction, please speak with your Primary Health Liaison or Comprehensive Primary Care Facilitator.



COVID-19 HealthPathways updates

The following content updates have now been published on the HealthPathways website: 

  • The testing criteria link has been updated, effective as of the 14th of November 2020.

To access HealthPathways please contact your WAPHA Practice Support team member or email the HealthPathways team at



Practice Assist Resource Library

As part of our support for general practices, Practice Assist maintains a library of useful resources in our Practice Assist Resource Library. These resources range across different topics from GP Accreditation, Practice Incentives Program, to the latest in resources around COVID-19.
These are some of our newly, and or updated resources in our Resource Library.

Business Management


Digital Health

Practice Incentives Program

Programs and National Schemes

Human Resources

General Practice Accreditation

Quality Improvement

We would appreciate your feedback on our resources for use in your practice use, please email with ideas and comments.



Good News Story: Whooping cough vaccination uptake for Pregnant Women

Whooping cough (also known as pertussis) is a highly infectious bacterial disease that causes severe bouts of coughing. In adults, the symptoms can be mild, but if the infection is spread to a baby who is not yet vaccinated, it can be life threatening
Studies have found that whooping cough vaccination during pregnancy is safe and effective for both the mother and baby.
The whooping cough vaccine is currently rrecommended as a single dose between the mid-2nd trimester and early 3rd trimester of each pregnancy (ideally at 20–32 weeks) and should be given as early as possible (from 20 weeks) to women who have been identified as being at high risk of early delivery. Vaccination during pregnancy (preferably at 20-32 weeks) means your body produces antibodies that get passed on to your baby before birth. These antibodies will assist in protecting your baby until it receives their own vaccines at 6-8 weeks, 4 months and 6 months of age.
Whooping cough is a serious disease for babies and can be deadly. Vaccinating pregnant women is the best way to protect young babies against whooping cough. When you are vaccinated, your antibodies transfer from you to your developing baby. They receive protection from you when they are too young to be vaccinated themselves.

Quality Improvement in General Practice

At the Brookside Medical General Practice in Wanneroo, Western Australia it was identified that not all pregnant woman in the practice had received the Whooping Cough Vaccination.

The nurse ran a report on all pregnant woman in the practice and ensured a recall was in place for all the women before they reached 20 weeks gestation.

Doctors are now having conversations with women earlier in their pregnancies and advising them to come back in to have the vaccination when they are between 20-32 weeks. The practice has also set up a reminder system to recall pregnant women to arrange an appointment for their immunisation.
A Quality Improvement activity was completed by the practice nurse using a PDSA plan template.

For further information on Pertussis Whooping Cough please visit:



WA Primary Health Alliance Year in Review 2019-20

Stepping up to deal with COVID-19, supporting primary care and our funded services while continuing to deliver on our usual commitments are the key themes of our 2019-20 Year in Review.

This past year, like so many organisations, WA Primary Health Alliance has had to rethink many aspects of the way we work. And while this time has changed our workplace and work practices, it has only served to strengthen our commitment to achieving our vision – Better Health, Together.
Hear from our Chair and CEO about stepping up, silver linings and being here to stay.

This time has also served to strengthen and deepen our partnerships with peak bodies, state and local government, Health Service Providers as well as with our network of councils and committees as we advanced our aim to join up the health system and improve health equity through better access and outcomes for Western Australians.

Hear how we strengthened partnerships, supported primary care and listened to the community to increase health access and outcomes.



Supporting LGBTIQ+ patients during COVID-19

As a Rainbow Tick accredited organisation, WA Primary Health Alliance understands some of the unique issues impacting the LGBTIQ+ community during COVID-19. This includes a reduction in social opportunities (including less opportunity to see one’s ‘chosen family’ who may be different from their biological family) and, for young people especially, being forced to stay home in an environment that may not accept/affirm their sexuality and/or gender identity.
While this is currently less of an issue in WA than within other states, it does still have an impact.
It is also important to consider the prevalence of smoking in the LGBTIQ+ community, higher rates of HIV and cancer, and barriers to healthcare that prevent LGBTIQ+ people from seeking medical treatment.
Interested practices, and or GPs can find more about how they can support their LGBTIQ+  patients through resources including:



Regional professional networks build stronger, healthier communities

A new network in the Midwest is supporting health professionals to continue working in rural and regional communities by offering them a vital face to face opportunity for networking, education and professional development.
The fourth such group in regional WA, following earlier launches in the Pilbara, Goldfields and South West, the networks were born out of a recognition that facilitating new ways of delivering professional development opportunities was crucial.
The networks are in partnership with of Rural Health West, WA Primary Health Alliance, the Rural Clinical School of WA and locally in the Midwest the WA Country Health Service, and WA Centre for Rural Health.
WA Primary Health Alliance Country Operations Manager - North, Jodie Green said the networks ensure health professionals based in rural, regional and remote areas have greater opportunities to network, upskill, share information and collaborate.
“Attracting and retaining our regional health workforce can be challenging, so it’s important to do as much as we can to support health professionals on the ground.
“This is part of our commitment to promote and prioritise an integrated regional health system, and work in partnership with our fellow health agencies to deliver better health, together,” Mrs Green said.
“We believe it’s key to promote collaborative ways of working across the health system, as this makes for a better experience for clinicians and patients, improves efficiency and, most importantly, health outcomes.”
Networks are now being planned to launch in the Wheatbelt, Great Southern and Kimberley in 2021.



New Guides Released - AIR Data Quality User Guide and 10A Report User Guide

Services Australia have released two new guides to assist immunisation providers.
AIR Data Quality User Guide will assist vaccination and information providers to ensure the data they submit to the Australian Immunisation Register (AIR) is accurate. Accurate information allows an individual’s immunisation history to be updated without delay.
The 10A Report Guide provides step by step instructions on how to request, download, save, customise and modify an AIR-010A Report. It identifies individuals seen for a Medicare service at a practice who, according to the AIR, are either due or overdue for a vaccination on the National Immunisation Program (NIP) Schedule and will identify vaccination details that are missing (or not yet recorded) on the AIR.



New WA Immunisation Schedule effective 1 December 2020


Hepatitis B vaccination for non-immune Aboriginal adults

Aboriginal people have a higher risk of acquiring new hepatitis B virus infection than non-Aboriginal people. Although hepatitis B vaccination is recommended for all non-immune Aboriginal adults, it is not funded through the National Immunisation Program (NIP). WA Health has commenced a program to provide this vaccine for free in WA for people aged ≥ 20 years of age. Hepatitis B vaccines are provided free through the NIP for people aged < 20 years of age. All non-immune Aboriginal adults should receive a 3-dose schedule of hepatitis B vaccine. Prior to administering the hepatitis B vaccine, providers should order a blood test to determine the hepatitis B status of an individual (the request on the pathology form should be for "? chronic hepatitis B") The vaccine will be available to administer by immunisation providers through Aboriginal Medical Services, General Practitioners, Regional Public Health Services or opportunistic health service medical providers.

Ordering the vaccine

  • Providers should place orders through the ‘ADOLESCENT AND ADULT’ tab on the WA Health vaccine ordering system and select vaccine product ‘Engerix B – 1.0mL – Hep B (Aboriginal) – State’.
  • Initial approval is for Dose 1, then providers should place orders for subsequent doses.
  • Refer to the Australian Immunisation Handbook - Hepatitis B section for adult Engerix-B dosing guidance.

The WA Immunisation Schedule (effective 01/12/2020) has been updated to reflect this change and clarifications regarding the pneumococcal vaccinations. It is available to download



COVID-19 vaccines: Frequently asked questions

The National Centre for Immunisation Research and Surveillance (NCIRS) have developed a new COVID-19 related webpage that answers some of the most frequently asked questions about COVID-19 vaccines. They will be updating the page regularly. It can be accessed here.



Preliminary ATAGI advice - COVID-19 vaccination

The Australian Technical Advisory Group on Immunisation (ATAGI) has released preliminary advice on general principles to guide the prioritisation of target populations in a COVID-19 vaccination program in Australia. The advice is aimed at supporting planning by the Australian Government in the development of a strategy for the procurement of COVID-19 vaccines and program delivery.
The ATAGI advice can be read here



Australian COVID-19 Vaccination Policy

The Department of Health has released a document outlining the approach to providing COVID-19 vaccines in Australia. This includes an overview of the vaccines to be purchased for Australia, the prioritisation process, logistics and distribution, and more. The new policy can be read here.



Immunisation update module revised November 2020

The free WA Health Online Immunisation Update module has been revised with minor changes. CDCD developed this module to support WA immunisation providers in their practice.
Nurses with immunisation certification are required to undertake an annual update as a tool to increase their immunisation knowledge and to maintain currency in their certification. The online module can be accessed from the WA Department of Health Immunisation Education page.



Annual Immunisation Coverage Report 2019

The National Centre for Immunisation Research and Surveillance (NCIRS)  has released its Annual Immunisation Coverage Report 2019 which shows coverage rates continued to increase, both in children overall and in Aboriginal and Torres Strait Islander children in 2019.  



Seeking input on the National Bowel Cancer Screening Program

Deloitte is seeking views from GPs, practice nurses and relevant policy officers involved in the screening and diagnosis of bowel cancer to participate in a short survey regarding their experience with the National Bowel Cancer Screening Program.
The survey will take approximately 10-15 minutes to complete and will close on Friday 18 December 2020. Please click the following link to commence the survey: Take me to the survey



SARS-CoV-2 vaccine development: is there a finish lin in sight? Webinar recording now available

 On 23rd November 2020, the National Centre for Immunisation Research and Surveillance (NCIRS) held a webinar SARS-CoV-2 vaccine development: is there a finish line in sight? A recording of this webinar can now be viewed here.



Best Practice Error Alert - Bicillin LA Dosing

WA Primary Health Alliance has become aware of an issue affecting practices using Best Practice software that may have resulted in under-dosage of Benzathine benzylpenicillin G, a medication used to treat the Streptococcal A (strep A) infection. Underdosage of this medication may lead to further strep A infections and damage to the heart valves (Rheumatic Heart Disease).
Your practice may have already received communication from Best Practice regarding this issue. The attached communique from the WA Country Health Service provides further explanation of the issue and the action that should be taken if there are patients at your practice that have received an incorrect dose.
If you have further questions regarding this issue, please contact the RHD Program on 1300 622 745 or email



The NPS MedicineWise app from NPS MedicineWise

NPS MedicineWise is independent, not-for-profit, evidence-based and committed to supporting quality use of medicines to improve health decisions. The MedicineWise app is a free health and medicines management app that can: 

  • help your patients keep track of their medicines and remind them when their medicine doses and appointments are due
  • store their information such as their health conditions and allergies
  • allow them to share their health information with their health professionals and people who may be caring for them
  • provide them with trusted, relevant and up-to-date information relating to their medicines and health conditions
  • support carers when they are looking after themselves and the ones, they care for

Learn more about the MedicineWise app here or download the MedicineWise app from the App Store or Google Play.

The MedicineWise app can be a particularly valuable tool for your patients and their carers when they transition to and from different health care settings. Email to find out how we can work together to support your patients.



The Royal Children's Hospital launches Paediatric Handbook

This year, The Royal Children’s Hospital (RCH) celebrates its 150th Anniversary. As part of this occasion, the RCH is proud to launch the 10th edition of the RCH Paediatric Handbook. The Handbook presents collective expertise of the hospital’s world leading clinical staff, including practical advice on the assessment and management of common and serious child health conditions. 
An essential practical management guide to the health problems of newborn infants, children and adolescents, the Paediatric Handbook is a valuable reference for all medical students, hospital residents and community practitioners.

New chapters in this edition include:

  • Communication skills
  • Ethics
  • Trans and gender diverse health
  • Gynaecology
  • Rehabilitation medicine

The Paediatric Handbook 10th edition can be purchased from and



New NDIS Resources for GPs

The NDIS has recently added a page to its website collating resources specifically for GPs.
It includes practical resources, such as GP-sourced FAQs, an MBS billing guide, resources specific to psychosocial disability, multilingual patient information, and quick links to NDIS forms.
Please click here to visit.



General Practice Health of the Nation 2020

The General Practice: Health of the Nation report gives a unique overview of Australian general practice. It reflects the experience of more than 1700 RACGP Fellows from across Australia and incorporates information from the Medicine in Australia: Balancing Employment and Life (MABEL) survey and various government publications.

The report provides information at a specific point in time and highlights longer-term trends across the general practice sector from the point of view of both patients and GPs.

This year, we’ve developed a fully interactive digital version of the report that you can read online.





DVA clients' new-look Veteran Cards to access healthcare

DVA Gold, White and Orange health cards have been replaced with Veteran Cards. The Veteran Cards (Gold, White or Orange) have been issued to all DVA cardholders.
The Veteran Cards function the same way as the previous DVA health cards and cardholders’ health entitlements remain the same. Ensuring all DVA clients are now using the new-look Veteran Cards avoids confusion between the old and new style of cards and ensures they can be easily recognised by providers.
If a DVA client has not yet received a Veteran Card they can continue to use their existing DVA health card, which will remain valid until it is replaced. DVA clients can use MyService or contact DVA to arrange a replacement card.

Veteran Card holders may present digital versions of their plastic DVA White or Gold Cards to health providers, which clients can access through the online DVA portal MyService. Providers can check the digital card for health conditions covered by DVA for that client.
For further information
Visit DVA website: Veteran Card or phone  1800 555 254




Telehealth commitment continues at Royal Perth and Bentley Hospitals

Royal Perth Bentley Group (RPBG) is continuing to encourage the use of telehealth to all outpatients (where clinically appropriate to stay COVID-safe) and minimise the risk to the community, should there be a second wave community transmission in WA. This is also in response to positive patient feedback.
During the initial COVID-19 WA response, Telehealth consultations allowed RPBG to continue to deliver outpatient services while helping to reduce the risk to patients and healthcare workers.
Following feedback that patients enjoy telehealth and the associated benefits, the service has committed to offering telehealth appointments to outpatients where clinically appropriate. Some of these benefits include saving time from not having to wait in clinics, as well as reducing travel commitments – particularly important for regional and remote patients. While both video and telephone telehealth consultations are available, patients are encouraged to opt for video-consultations where possible.
Activity across all telehealth specialties at RPBG is steadily increasing. As patients are choosing to attend their appointments by telehealth more often, RPBG staff are continuing to develop their Digital Health services in collaboration with GPs and other community providers.
For more information about RPBG Telehealth Outpatient Services, please contact 9224 2417 or




Allocation of surgical masks from the National Stockpile

WA Primary Health Alliance continues to operate a significant logistical strategy to distribute masks during the COVID-19 pandemic to general practices, Aboriginal Community Controlled Health Organisations, pharmacies and allied health practices that meet the criteria of the Department of Health Tranche 4 guidelines.
For mask requests, visit the Practice Assist website.
Please note, re-orders will not be accepted within five business days (Mon-Fri) of the previous request, except in exceptional circumstances.
Please send all general queries in relation to the National Medical Stockpile to



Wellbeing support at hand during stressful times for WA general practice teams

Professional and personal pressures can arise for general practice teams at the best of times, let alone during a global pandemic.
To support GPs and practice staff to look after themselves and take the necessary steps to support their wellbeing, WA Primary Health Alliance is offering three free confidential counselling sessions via its Wellness Program.
Provided through AccessEAP, and available to all WA-based general practice staff, the program offers confidential sessions with a counsellor who can offer information and assistance in navigating the COVID-19 response as well as other personal and professional issues.

Issues that can be addressed during counselling sessions include:

  • Preparing for major life changes
  • Changes at work
  • Changes within family (marriage, new baby, divorce/separation)
  • Goal setting for professional or personal life
  • Developing new strategies for handling stress at work or at home
  • Or simply to have someone to speak to about any of life’s inevitable challenges

To book a confidential phone or video counselling appointment, you can call AccessEAP anytime on 1800 818 728.

You will need to identify as a WA Primary Health Alliance member.

GPs and practice staff can also contact Practice Assist by calling 1800 2 ASSIST or emailing with any questions about the program.
For more information please visit the Practice Assist COVID-19 Well-being and Support webpage.



Treating Alcohol and other Drugs in Primary Care (TADPole), Small Group sessions

The Treating Alcohol and Drugs in Primary Care (TADPole) program is funded by the WA Primary Health Care Alliance (WAPHA) with the primary aim of increasing the capacity of the WA primary care workforce to provide alcohol and drug treatment and support.

From February 2021 the TADPole team will be delivering interactive small group lunch sessions for GPs and practice nurses on alcohol addiction and prevention of Fetal Alcohol Spectrum Disorder, including information regarding parent child attachment from an Aboriginal culturally appropriate framework.

Lunch will be provided for this CPD activity which will attract 2 points as part of the RACGP CPD program.


For further information view  the flyer here for full details and register your interest today!



Virtual Classroom Sessions for Practice Managers - Understanding compliance requirements for accessing My Health Record

These accredited one-hour sessions will equip Practice Managers and administrative staff with a sound knowledge of how to implement and maintain policies and procedures to govern access to the My Health Record within their organisation. These sessions are CPD Accredited and will attract five CPD points for AAPM members.
These sessions will be run multiple times each week and cover the following topics:

  • Understanding the legislative framework for accessing My Health Record
  • Creating and maintaining security and access policies for My Health Record
  • Managing My Health Record user accounts and training registers
  • Understanding the importance of Health Identifiers and correct system configuration
  • Designating roles and responsibilities for practice staff engaging with My Health Record
  • Understanding when and how to access information contained with a consumer's My Health Record

There will be 15 sessions available from 10 November to 10 December.
Click on the link here to see available session time and to register.



Virtual Clinical Information System (CIS) - Classroom Sessions now accredited for CPD points

The virtual classroom sessions that the Provider Adoption team are conducting for clinicians to access My Health Record through various clinical information systems (Best Practice, MedicalDirector, Zedmed, Genie and Communicare) have been accredited by:

  • RACGP - 2 activity points
  • ACRRM - 1 educational activity and
  • AAPM - 5 CPD points
These one-hour sessions are aimed at GPs, Specialists, Practice Managers and Practice Nurses interested in learning more about My Health Record and how to use it most effectively in routine practice. Using the Agency's Training platform, the instructor will demonstrate how to:
access a patient’s My Health Record via conformant software:
  • use filters to find documents;
  • view documents and overviews;
  • enter access codes for patients with protected documents/records;
  • upload documents to My Health Record; and
  • ensure appropriate security and access governance mechanisms are in place.
Run via GoTo webinar platform, these sessions will afford an opportunity for participants to raise questions directly with the instructor and, if time permits, discuss other issues encountered in using My Health Record.

These demonstrations will be run on a weekly basis at varying times throughout the day. The below table provides the registration links for each CIS. After clicking the registration link, the dropdown menu in the date field will reveal all the available sessions for the specific CIS.

CIS Sessions Link
Best Practice 36 sessions from 20 October to 9 December
MedicalDirector 38 sessions from 21 October to 11 December
Genie 20 sessions from 19 October to 11 December
Zedmed 19 sessions from 19 October to 8 December
Communicare 14 sessions from 27 October to 10 December

For more information please contact the WA Primary Health Alliance Digital Health Team



Health Promotion Events

Decembeard for Bowel Cancer is the month of December

For the month of December, Bowel Cancer Australia are encouraging you to get hairy while raising awareness and funds to help beat bowel cancer.
Face, head, legs, body - if it's hair - let it grow or let it go!
Get beardy or hairy (anywhere) - the options are limitless, and the choice is yours.

  • Grow a beard or some chin stubble and promote your facial hair
  • Dye, decorate shave or trim your precious hair and create something amazing
  • Fake some luscious locks or make a hair-inspired creation
  • Donate the amount you spend on shaving/grooming or by skipping your next waxing appointment

A virtual Decembeard

Add a virtual Decembeard to your Facebook profile picture by activating the frame on your profile simply go to your Facebook page, then click on your profile picture.
  • For mobile click 'Add Frame', search for Decembeard and press 'Save'.
  • For desktop click ‘Edit’ and then ‘Add Frame’, search for Decembeard and press 'Save'.
  • Once added, you can save a copy of the new profile picture and use it to update any of your other Social Media profiles.


Me, My Hair and Why

People living with or beyond bowel cancer and their loved ones have shared their empowering stories, you can read their Me, My Hair and Why stories on our bowel cancer stories webpage.

To find out more about Decembeard please click here or visit the Bowel Cancer Australia website for further information on Bowel Cancer.

Coming up soon.....

International Day of Persons with Disabilities December 3
International Volunteer Day December 5
Human Rights Day December 10
International Migrants Day December 18



Education and training

Visit our Webinars & Workshops page at for the events calendar.

Virtual Classroom Sessions for Practice Managers - Understanding compliance requirements for accessing My Health Record
Presented by ADHA

Multiple dates
Treating Alcohol and other Drugs in Primary Care
Presented by Systems and Interventions Research Centre for Health
Multiple Dates
Basic Life Support (BLS)
Presented by the RACGP WA in conjunction with Medical Training Solutions
Saturday 5 December
The contemporary practice framework
Presented by AAPM
Thursday 10 December
COVID and Australia's mental health - dealing with the symptoms that we will not have a vaccine for
Presented in partnership by WA Primary Health Alliance and Nous Group (Dr Norman Swan)
Tuesday 8 December
The pandemic that will shape a generation; how do we support our children and young people to be part of the conversation?
Presented in partnership by WA Primary Health Alliance and Nous Group (Dr Norman Swan)
Wednesday 9 December
Cervical Screening for nurses
Presented by Sexual Head Quarters (SHQ)
Monday 15 and Tuesday 16 February
Tuesday 11 and Wednesday 12 May
FPAA Certificate in Reproductive and Sexual Health for Doctors
Presented by Sexual Head Quarters (SHQ)
Monday 15 and Friday 19 March
Rural Emergency Advanced Clinical Training (REACT+)
Presented by Rural Health West
Thursday 25 to Friday 26 March
Toxicological Emergencies Workshop
Presented by Rural Health West
Friday 26 March
Practice Management Workshop
Presented by Rural Health West
Sunday 28 March
WA Rural Health Conference 2021
Presented by Rural Health West
Saturday 27 and Sunday 28 March
 Certificate in Sexual and Reproductive Health (Nursing)
Presented by Sexual Head Quarters (SHQ)
Monday 10 to Thursday 13 May
Contraceptive Implant training for Nurses
Presented by Sexual Head Quarters (SHQ)
Thursday 13 May
Rural Remote Retrieval Weekend 2021
Presented by Rural Health West
Thursday 13 to Sunday 16 May
Rural Anaesthesia Down Under Conference 2021
Presented by Rural Health West
Sunday 13 to Wednesday 16 June
2021 Wound Management Workshops: Rural
Presented by Clinical Design Solutions
Multiple dates (rural WA)
The Business of General Practice – EOI
Presented by RACGP WA
EOI for event in 2021
COVID-19 Infection Control Training
Presented by Department of Health
Online training
Chronic Disease Mgmt Healthy Ageing Program
Presented by APNA
Online training
Advanced Skills Training AOD - GPs
Presented by RACGP
Online training
STI Testing in Primary Care
Presented by ASHM
Online training



Practice Assist acknowledges and pays respect to the Traditional Owners and Elders of this country and recognises the significant importance of their cultural heritage, values and beliefs and how these contribute to the positive health and wellbeing of the whole community.

While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.