Practice Connect #135

6 January 2021

Happy New Year from the team at Practice Assist, and welcome to this first lite edition of Practice Connect for 2022, a fortnightly update for practice managers, nurses and practice administration staff on relevant issues, upcoming events and education.



Living with COVID-19 checklist and toolkit


As we prepare for the WA borders to open and the prevalence of COVID-19 in our community, we recognise that General Practice is working hard to ensure their practice process are robust.

WA Primary Health Alliance has developed a range of resources that are adaptable to your practice needs and will assist in your decision making and readiness for this changing landscape.

These resources have been designed for you to adapt them to suit your individual practice needs as follows: The process of using these resources will inevitably ask you questions that you may not have considered or documented yet. This suite of resources will provide you with a platform to document the processes that you have in place as well as an opportunity to review and improve as necessary. The documentation will ensure that you can share your evidence of these processes.

This suite of resources will continue to be reviewed and expanded with relevant information to support General Practice. Should you require any assistance or wish to consult with one of our Quality improvement coaches please contact Practice Assist 1800 2 ASSIST (277 478)



COVID-19 Vaccine Stock Governance guide


Over the past twelve months General Practice has managed an ever-changing suite of vaccines each with their own complexities.

As the roll out of the vaccine program continues to expand and become more complex you may be looking for ways to simplify the process. With the introduction of paediatric Pfizer vaccines and booster doses there are many complexities to consider within your practice.

WA Primary Health Alliance has created a COVID-19 Vaccine Stock Governance Guide that may assist you to evaluate your vaccine rollout program. In addition to this, the use of the Stock Control Spreadsheet and Vaccine Acceptance Checklist will assist you with your stock management, ordering and booking process to eliminate both over ordering and over booking.

You may consider using the resources with your wider team to provide a better understanding of the complexities, share the responsibilities and introduce an audit process. Remember these processes could also be considered a Quality improvement activity, for further assistance please contact Practice Assist 1800 2 ASSIST (277 478)



WA Primary Health Alliance stock redistribution

Supply of COVID-19 vaccine stock is controlled by the Australian Department of Health.

WA Primary Health Alliance’s stock redistribution process relies on practices to self-report excess stock, which allows practices to be matched up to access supplies.

If a match has been found for your practice WA Primary Health Alliance will be in contact via email. However, we are not always able to assist with finding a match.

If a match has not been found:

  • Reach out to your local network, including other vaccinating general practices and pharmacies.
  • Contact the Vaccine Operations Centre (VOC) for further assistance on 1800 318 208 or via email (keep in mind reduced operating hours apply until Jan 20).
  • Advise VOC that your PHN has not been able to find a solution to your request.



Living with COVID-19 Webinars by Katrina Otto

Spaces filling fast. Don’t miss out!

WA Primary Health Alliance is delighted to host three Living with COVID Webinars in early 2022 led by dynamic presenter Katrina Otto. Katrina started Train IT Medical in 2006 in direct response to a market need for independent medical software training delivered by professional trainers who are also experienced medical practice professionals. Over a 30 year career Katrina has managed several medical practices and accredited day surgery facilities and is currently managing a COVID vaccination clinic in Sydney. With her wealth of lived experience in the COVID space, and a reputation as an engaged educator, these sessions will be invaluable to WA practices starting on their Living with COVID journey.  

Katrina will address topics highlighted by practices in the recent WA Primary Health Alliance practice survey, along with discussions with practice managers.

Please see below for finalised dates and registration links. Please note that each webinar is repeated once. Please only register for each webinar for the one session.

Information you provide when registering will be shared with the account owner and host and can be used and shared by them in accordance with their Terms and Privacy Policy. This event will be recorded and shared with the WAPHA & Train IT Medical LMS in accordance with their Terms and Privacy Policy.


Webinar 1: Setting up your team for success in challenging timesPA-Icon-4.JPG

  • Supporting practices through change
  • Strengthening your team to manage tough times
  • Self-care
  • Affective communication

Tuesday 11 January - register here
Repeated Tuesday 18 January -  register here


Webinar 2:  COVID vaccination planning for 2022PA-Icon-10-(1).JPG

  • Identifying and contacting eligible patients: 2nd/3rd dose
  • Workflow planning and practice for workforce
  • Vaccination aftercare
Monday 24 January - register here
Repeated Thursday 3 February - register here


Webinar 3:  Using digital health for business continuityPA-Icon-14-(1).JPG

  • Telehealth – MBS Billing
  • Embedding digital aids into practice
  • Patient communication options
Thursday 17 February - register here
Repeated Tuesday 22 February  - register here


For more details on our presenter and the course she delivers at:

Train IT Medical Online Courses – Leading Trainers in Australias Medical  Software Programs



Digital Health Toolkit

Digital Health is quickly becoming a significant part of general practice however, defining Digital health is difficult. Broadly speaking it is an umbrella term referring to a range of technologies that can be used to safely treat patients and securely collect and share a person’s health information, including mobile health and applications, electronic health records, telehealth and telemedicine.

For health service providers, digital technology enables the right information to be available in the right place at the right time, which helps with better communication and connection between health services.   Digital readiness supports business continuity, allowing practices to continue to safely support their communities through periods of disaster and pandemic.

To assist general practice teams with the set up and use of a range of tools, WAPHA’s Digital Health Team have created the Digital Health Toolkit.  This Toolkit has been developed to assist general practices and other primary health providers to work with and embed digital health tools into everyday practice.

The content highlights the key requirements to prepare for, setup, access and use key digital health tools in a health setting.

Subjects included in the toolkit include:

  • My Health Record
  • Electronic Prescriptions
  • Telehealth and Virtual Care
  • Secure Messaging 
  • eOrdering of Pathology

The Digital Health Toolkit will continue to evolve over time, and the team are keen to hear feedback from practices. Look out for the new 2022 Digital Health Community of Practice and workshops commencing soon.

Please contact the Practice Assist team with your feedback, or for further Digital Health support or information.

Digital Health Specialist Toolkit now available - North Western Melbourne  Primary Health Network




National Medical Stockpile PPE

PPE is available from the National Medical Stockpile where commercial supply is not available. Practices seeking PPE can send a request via this form.
PPE bundles are available for general practices that have opted to care for COVID-19 positive patients. Information on PPE bundles from the National Medical Stockpile (NMS) can be found here.
Information on other PPE available from the NMS can be found here.
Please contact Practice Assist for further support and information.



Changes to COVID-19 vaccine booster timing

ATAGI recommends immunisation providers offer boosters to individuals four months after their primary course of COVID-19 vaccines.

Pregnant women aged 18 or older can be offered a booster three months after their primary course.

Immunocompromised individuals who have received three primary doses of a COVID-19 vaccine are recommended to have a booster four months after their primary course and when practical three months.

Priority groups for boosters include:

  • Aged and disability care staff
  • Aboriginal and Torres Strait Islander people
  • People with underlying medical conditions
  • People aged over 60
  • People with increased risk of exposure to COVID-19

Read more here

Reminder: In December, the WA government announced it would be mandatory for all workers covered by a vaccine mandate to have a booster within one month of eligibility.

The latest directions are published here



COVID-19 vaccine bookings for five to 11-year-olds available via the Vaccine Clinic Finder

Clinics providing paediatric Comirnaty (Pfizer) vaccines are now listed on the Vaccine Clinic Finder.

Bookings can be made via phone only at this time.

Please email Practice Assist if your practice is not listed.

The COVID-19 vaccine information and consent form for parents and guardians of children aged five to 11 years can be found here



Healthdirect Video Call COVID- 19 GP Program Extension

Healthdirect Australia is pleased to announce that the Department of Health has extended the healthdirect Video Call COVID- 19 GP Program to 30 June 2022.

This provides free Video Call access for general practitioners working in private practice and/or Aboriginal Community Controlled Health Organisations (ACCHOs).
  • We encourage you to continue using this secure video consulting platform which has been purpose-built for primary care settings. 
  • For GPs in private practice wanting to start using the service, please register your practice. For GPs in ACCHOs wanting to start using the service, please register for access.
  • RACGP CPD accredited training in healthdirect Video Call is available for your practice (see below).

RACGP Accredited Training

In collaboration with the RACGP, Healthdirect Australia is offering CPD courses that support GPs and Practice Managers to use Video Call more confidently and effectively. The following free courses are run by Healthdirect’s RACGP Education Activity Representatives:

  • Essential Video Call training 1 hour 2 CPD points for RACGP or 1 hour ACCRM credit

This module is for GPs new to Video Call and covers the basic functionality of the platform. The course will also suit Practice Managers who may be implementing telehealth into their practice workflows. Register here for essential training

  • Advanced Video Call training 1 hour 2 CPD points for RACGP or 1 hour ACCRM credit

This module covers more advanced use of the platform. The course will also suit Practice Managers and anyone interested in how Video Call can reshape the provision of services to patients or clients. Register here for advanced training

Please contact the healthdirect Video Call team if you have any questions.




COVID- 19 HealthPathways Updates

The following content updates have now been published on the HealthPathways site:

Recently Localised Pathways

Recently Reviewed

To access HealthPathways please email the HealthPathways team at



Practice Assist Resource Library

As part of our support for general practices, Practice Assist maintains a library of useful resources in our Practice Assist Resource Library. These resources range across different topics from GP Accreditation, Practice Incentives Program, to the latest in resources around COVID-19.
Below are some of our new and updated resources:

COVID-19 Resources

Digital Health

Programs & National Schemes

If you have an idea for a new resource or feedback on our current resources, please email with ideas and comments.



Education and training

Visit our Webinars & Workshops page at for the events calendar.


Featured Upcoming Events & Training 

Free Registration for the 2022 Practice Coach Summit - 25 February 2022

WA Primary Health Alliance (WAPHA) invites all WA primary health care providers and staff (GPs, allied health providers, practice nurses, practice managers, receptionists, PHN staff and others) to register as our guest for the 2022 Practice Coach Summit, which will take place via webinar on Friday 25 February 2022.
This is an online, one day summit which will support your practice to maintain excellence, improve sustainability, and build profitability.

If you work in primary health care in the WA, you are invited to attend as a guest of WAPHA (usually $275 per person).

Sessions include:
  • Using advanced data management in primary care – to boost patient care, increase billing and measure performance
  • Motivational interviewing - managing ambivalence, deep listening and goal setting
  • Bringing your best self - how to thrive as a health care provider
  • Creating a safe workplace - emerging from the pandemic with the best possible health, social and economic outcomes.
  • The art and science of difficult conversations
  • Dealing with negative Google reviews
  • Video telehealth - making it stick - a QI Approach
  • Artificial intelligence in general practice: When will my computer help make me best practice decisions?
  • What can we learn from our pandemic experience to lift us in 2022?
We are sure you’ll get great value from the line-up of speakers, which includes some of the most important international and national voices in building and maintaining sustainable general practices.
Registration will also include 12 month membership of the Australian College of Practice Coaches!
To express your interest in attending, register here. Your application will be screened and redirected to the Registration site.  
Once registered, you will receive an automated email asking you to ‘sign in now’. This is where you will complete your registration details and confirm attendance.
If you have any questions, please contact and a staff member will assist you.


Medical Student Supervision Opportunities

Tuesday 18 January - Curtin Bentley Campus

Calling all WA based GPs with medical education interests. Curtin Medical School is looking for GPs interested in medical student supervision in 2022. An information event is upcoming on Tuesday 18 January.

Curtin Medical School places a strong emphasis on General Practice placements. Supervisors have found placements a very rewarding and educational experience. 

We would like to invite any interested GPs to a dinner and GP Supervisor Information and Training Evening on 18th January at Curtin's Bentley Campus - please email for details.

Short and long placements available with pre-clinical or clinical year students. Please feel free to contact Dr Katherine Bowron – Clinical Dean General Practice for Curtin Medical School for further information or a visit to your practice.

Junior jabs – COVID-19 vaccination rollout for children

6.30 pm AWST, Tuesday 11 January

With the COVID-19 vaccination program being extended to all children aged 5 to 11, the RACGP is hosting a webinar to discuss what GPs need to know.

Using the latest evidence, this webinar covers:
  • an overview of the COVID-19 vaccination rollout for children
  • effectiveness of the vaccines for children (including different variants)
  • intervals and dosing
  • co-administration with influenza and other child vaccines
  • tips around managing needle phobia and parent hesitancy
 You' will have the opportunity to ask questions throughout the webinar. If you have a question prior, you can submit it upon registration.
Register here

Chronic Disease Care Planning - Workshop

Friday 14 January 2022 - Bentley (WA)

Presented by Benchmarque Group, the Chronic Disease Care Planning program aims to provide students with the skills and knowledge required to manage the client with chronic disease by including care planning, identifying risk factors, identifying and supporting behaviour change, engaging the client, applying health interventions and developing effective care plans.

The face to face workshop involves lecture and practical workshop activities around the application of chronic disease care planning in primary health care.

Upon successful completion of the program students should have the ability to:

  • Determine the person's chronic disease management needs, identify risk factors, understand engagement 
  • Support the person in behaviour change, recognise the need for referrals, recognise the needs for follow-up and review
  • Apply effective care planning techniques to support the management process.

View the flyer here for more information

Course in Wound Closure

Friday 28 January 2022 - Bentley (WA)

Presented by Benchmarque Group, this course in Wound Closure includes an online assessment completed via accessIQ, one-day face-to face workshop and an in-class activities assessed by assessor. Students need to complete the online component before they are able to book into a workshop date.

As part of this one-day course, you will have the opportunity to explore a range of methods and learn the unique benefits and limitations of each wound closure and suturing technique that must be considered in each individual case.

The one-day workshop topics and activities will include:

  • Wound assessment
  • Identifying and managing different types of wounds
  • Using local anaesthetic
  • Closure methods and selection of appropriate materials
  • Simulated wound closure
  • Simulated assessment tasks
  • Documentation and follow up and referral

View the flyer here for more information

Stronger Partnerships for Accessible Care & Education for Eating Disorder

Saturday 26 February 2022 - Albany (WA)

Rates of eating disorders have increased significantly in the last 20 years, and this upward trend has accelerated since the start of the COVID pandemic. headspace Albany are excited to invite Great Southern clinicians and educators to our inaugural ED skills training workshop.

edSPACE aims to strengthen confidence, capacity and collaboration in the region to meet the needs of young people experiencing EDs.

The professionals' stream offers 7 hours of PD for allied health, medical, nursing and education workers.

View the flyer here for more information

Other Webinars, Events & Workshops

Responding to Domestic Violence with a Trauma-Informed Lens for GP's and Primary Care Providers
Presented by Blue Knot Foundation
Multiple Dates
BreastScreen WA - coming to Nannup!
Presented by BreastScreen WA
11 to 20 January

Chronic Disease Care Planning - Workshop
Presented by Benchmarque Group
14 January 

BreastScreen WA - coming to Kalbarri!
Presented by BreastScreen WA
19 January to 2 February

Course in Wound Closure
Presented by Benchmarque Group
28 January

BreastScreen WA - coming to Northhampton!
Presented by BreastScreen WA
4 to 16 February
Immunisation Coalition Annual Scientific Meeting 2022
Presented by immunisation Coalition
6 to 7 February
Certificate in Sexual and Reproductive Health (Nursing)
Presented by SHQ
8 to 11 February 
2022 Practice Coach Virtual Summit - SAVE THE DATE
Presented by Practice Coach Australia
25 February
APNA Conference Roadshow (WA)
Presented by APNA
25 to 26 February 
2022 Wound Management Workshops: Metro
Presented by Clinical Design Solutions
Multiple Dates
2022 Wound Management Workshops: Regional
Presented by Clinical Design Solutions
Multiple Dates
Practice Owners National Conference registrations are open
Presented by RACGP
14 to 15 May


Practice Assist acknowledges and pays respect to the Traditional Owners and Elders of this country and recognises the significant importance of their cultural heritage, values and beliefs and how these contribute to the positive health and wellbeing of the whole community.

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