General Practice Information Pack


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Key helplines & information

Coronavirus Health Information Line - 1800 020 080
13COVID helpline for patients
healthdirect – 1800 022 222
Healthdirect Australia COVID-19 Symptom Checker 
Information on self-isolation for COVID-19
COVID clinic locations in Western Australia
COVID-19 Hotline for culturally and linguistically diverse communities 
Patients needing to call the COVID-19 hotline and need an interpreter can call the Translating and Interpreting Service on 131 450 and then 1800 675 398

Practice checklist and triage plan

COVID-19  Action Plan
Checklist - Primary Health Care Service COVID-19 Checklist
COVID-19 General Practice Preparation Guide
COVID-19 Daily Management Plan
COVID-19 Triage Response sheet
Practice plan - COVID-19 Practice plan sample
Suggested script for on hold phone message info re: COVID-19

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Public health information, testing and notifications forms

Communicable Diseases Network Australia (CDNA) National guidelines for public health units
WA Department of Health Emergency Response Plan
Testing Criteria for SARS-CoV-2 in Western Australia
COVID clinics and private pathology collection centres
Online notification of COVID-19
Notification of COVID-19 #1

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Frequently asked questions

Frequently Asked Questions – General
Frequently Asked Questions – Telehealth
Frequently Asked Questions – MBS Telehealth
Frequently Asked Questions – Practice Management
Frequently Asked Questions - Electronic Prescriptions

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Clinical information

Healthcare worker physical distancing in the COVID-19 pandemic
Information about home isolation when unwell suspected or confirmed cases
Information for health care and residential care workers
COVID-19 General Advice
Home Isolation
Quarantine Fact Sheet
Interim advice on non-inpatient care of persons with suspected or confirmed COVID-19
COVID-19 Clearance Certificate Template
Comparison between Cold, Flu and Coronavirus
Department of Health interim advice on non-inpatient care of persons with suspected or confirmed Coronavirus Disease 2019 (COVID-19), including use of personal protective equipment (PPE)

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Infection control and pandemic management guidelines

RACGP Pandemic Flu Kit (Part 1)
RACGP Pandemic Flu Kit (Part 2)
RACGP Pandemic Flu Kit (Part 3)
Infection prevention control standards - RACGP
Routine Household Cleaning
COVID-19 Infection control training 

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Personal Protective Equipment (PPE)

When to wear personal protectice equipment during the COVID-19 pandemic
Mask ordering 
Information on the use of surgical masks 
Correct use of PPE
PPE Information for general practices
WHO hand rub and wash poster

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Healthdirect Video Call
MBS Telehealth

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Practice Management changes due to COVID-19

Fact sheets, resources and FAQs

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Webinars, recordings and online training

COVID-19 Webinars, recordings and online training

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Useful resources

Practice Assist - Primary Healthcare Service COVID-19 Checklist
Aboriginal health and COVID-19
Advance care planning resources
AOD resources during COVID-19
Mental health information relating to the COVID-19 outbreak
Patients with disability during COVID-19
RACGP COVIDSafe Fact Sheet for patients
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Printable Resources

Information for travellers - know the signs poster
Information for travellers - stop the spread poster
Why social distancing matters poster
A3 Poster for staff when patients present to GP - English
A3 Poster for staff when patients present to GP - Mandarin
A3 Poster for patients attending a GP - English
A3 Poster for patients attending a GP - Mandarin

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Consumer information

Worried? Use the Healthdirect COVID-19 Symptom Checker
Staying Infection Free - education module
What you need to know
Information for casual contacts of a confirmed case
Information for residents of residential aged care services and family members
Information for schools and early childhood centres students and parents
Information for universities higher education and vocational education facilities, their students and staff
Self-isolation Requirements

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GP Support programs

WAPHA General Practice Wellness Program
RACGP GP Support Program
Health and Wellbeing support for rural generalists
TEN: The Essential Network for Health Professionals
Doctors Health Advisory Service

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Communication tools to reassure and engage your patients

RACGP Expert Advice Matters
WAGPET Stand by your GP
AHCWA Scared of Going to the Doctors poster
WACHS, AHCWA, Minderoo Foundation Mary G video
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Practice Assist acknowledges and pays respect to the Traditional Owners and Elders of this country
and recognises the significant importance of their cultural heritage, values and beliefs and how these
contribute to the positive health and wellbeing of the whole community.