Our Services

Practice Assist supports general practices by providing easy access to all the information you need to run a contemporary, successful general practice.

Help Desk and Advice

The Practice Assist Help Desk is your one-stop-shop for trouble-shooting your practice management queries and challenges. The Help Desk is manned Monday to Friday, 8am to 5pm, by staff who have extensive experience in establishing, running and building great general practices.  

Our friendly Help Desk staff may be able to answer your query then and there over the phone or email, point you in the right direction to find the resources you need in our Tool Kit Resource Library or arrange for a Practice Assist staff member to call your practice for more extensive support.  

View our fact sheet here with how to Strengthen your practice with free support from the Practice Assist team.

You can contact the Practice Assist Help Desk by calling 1800 2 ASSIST
(1800  2 277 478) or by emailing practiceassist@wapha.org.au

Practice Support 

Practice Assist staff are available via email, phone or video call to provide tailored advice and support with:

  • accreditation preparation 
  • Medicare Benefits Schedule 
  • immunisation initiatives 
  • cancer screening initiatives 
  • digital health, including My Health Record 
  • set up of HealthPathways WA, including log-in details 
  • data extraction 
  • staff training and education
  • up-to-date information relevant to general practice
  • quality improvement activities.

You can book a practice support call by emailing the Practice Assist Help Desk or by phoning 1800 2 ASSIST (1800  2 277 478).

The Tool Kit  

The Practice Assist Tool Kit is a comprehensive suite of resources aimed at enabling general practices to run sustainable, viable and successful businesses.  

The Tool Kit provides useful fact sheets, user guides, checklists, business plans, posters and other resources covering all aspects of the day-to-day operations of a successful general practice. 

Topics covered in the Tool Kit include: 

  • General Practice Accreditation
  • Quality Improvement 
  • Business Management 
  • Medicare Benefits Schedule 
  • Digital Health 
  • HealthPathways
  • Practice Incentives Program 
  • Human Resources and Staff Management 
  • Government Incentives and Initiatives  

Professional Education 

Practice Assist holds regular webinars and workshops, free-of-charge and developed by industry leaders and experts so that general practice staff can access upskilling at a time and place that best suits their needs.

Practice Connect 

Practice Connect is our fortnightly eNewsletter delivering industry news, upcoming events, resources and education opportunities direct to your inbox.

Subscribe here or contact the Practice Assist Help Desk for more information. 

Practice Assist acknowledges and pays respect to the Traditional Owners and Elders of this country and recognises the significant importance of their cultural heritage, values and beliefs and how these contribute to the positive health and wellbeing of the whole community.

While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.