Our Services

The Practice Assist Help Desk is your one-stop-shop for trouble-shooting your practice management queries and challenges. The Help Desk is manned Monday to Friday, 8.30am to 4.30pm, by staff who have extensive experience in establishing, running and building great general practices.

Our friendly Help Desk staff may be able to answer your query then and there over the phone or email, point you in the right direction to find the resources you need in our Tool Kit Resource Library or arrange for a Practice Assist staff member to call your practice for more extensive support.

View our fact sheet here with how to Strengthen your practice with free support from the Practice Assist team.

You can contact the Practice Assist Help Desk by calling 08 6278 7900 or by emailing practiceassist@wapha.org.au

Practice Assist staff are available via email, phone or video call to provide tailored advice and support with:

• accreditation preparation
• Medicare Benefits Schedule
• immunisation initiatives
• cancer screening initiatives
• digital health, including My Health Record
• set up of Clinician Assist WA, including log-in details
• data extraction
• staff training and education
• up-to-date information relevant to general practice
• quality improvement activities.

You can book a practice support call by emailing the Practice Assist Help Desk or by phoning 08 6278 7900.

The Practice Assist Tool Kit is a comprehensive suite of resources aimed at enabling general practices to run sustainable, viable and successful businesses.

The Tool Kit provides useful fact sheets, user guides, checklists, business plans, posters and other resources covering all aspects of the day-to-day operations of a successful general practice.

Topics covered in the Tool Kit include:

• General Practice Accreditation
• Quality Improvement
• Business Management
• Medicare Benefits Schedule
• Digital Health
• HealthPathways
• Practice Incentives Program
• Human Resources and Staff Management
• Government Incentives and Initiatives